jilkk Casino
Privacy Policy

This Privacy Policy applies to all personal information collected, processed, stored, and used by jilkk (referred to herein as "jilkk," "we," "us," or "our") in connection with the operation of the jilkk online casino platform accessible at jilkk.cam, including all associated services, customer support channels, marketing communications, and mobile applications (collectively, the "Platform").

jilkk is the data controller responsible for your personal information as defined under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations ("DPA"). As data controller, jilkk determines the purposes and means of processing your personal data and is accountable for ensuring that such processing complies with the DPA and all applicable NPC issuances.

This Policy applies to all current and former registered players, prospective players who have initiated but not completed registration, and visitors to the jilkk platform. By accessing jilkk or creating an account, you acknowledge that you have read, understood, and consent to the data practices described in this Policy.

jilkk collects the following categories of personal information, depending on the nature of your interaction with the platform:

• Full legal name (first name, middle name, last name)
• Date of birth and age verification status
• Valid email address
• Philippine mobile number
• Username and encrypted account password
• Residential address (province, city/municipality)
• Nationality and country of residence

• Government-issued photo ID (PhilSys National ID, UMID, Driver's License, Philippine Passport, SSS/GSIS ID, Voter's ID)
• Real-time selfie image for facial matching against ID
• Proof of address documents (where required for enhanced due diligence)
• Source of funds declaration (for high-value accounts)

• GCash account number or PayMaya account linked to your jilkk wallet
• Bank account details (for BPI, BDO, Metrobank transfers)
• Deposit and withdrawal history, including amounts and timestamps
• Transaction reference numbers from payment processors

• Game session history, including games played, wagers placed, and outcomes
• Account login times, session durations, and logout events
• Bonus claims, promotional participation, and VIP tier status
• Responsible gaming tool usage (deposit limits set, cooling-off periods activated)

• IP address and approximate geographic location derived from IP
• Device type, operating system, and browser version
• Cookie identifiers and session tokens
• Referral source and landing page data

• Content of live chat, email, and support ticket communications with jilkk staff
• Survey responses and feedback submissions
• Marketing email open and click-through data (where consent is given)

jilkk collects personal data through the following mechanisms:

• Directly from you: Information you provide during account registration, KYC verification, payment processing, support interactions, survey participation, and promotional opt-ins.
• Automatically through the platform: Technical and device data collected passively when you access jilkk, including through cookies, session tokens, server logs, and similar tracking technologies.
• From payment service providers: Transaction confirmation data, settlement references, and fraud screening outputs from GCash, PayMaya, BPI, BDO, Metrobank, and Visa/Mastercard processing networks.
• From identity verification partners: Verification status confirmations and fraud risk scores from our KYC processing partners who handle document and biometric matching.
• From game providers: Game session logs and RNG outcome data from JILI, PG Soft, Evolution Gaming, and other integrated game studios, transmitted to jilkk for account crediting and record-keeping purposes.
• From regulatory authorities: Data shared by PAGCOR or other competent Philippine authorities pursuant to jilkk's licensing obligations and anti-money laundering reporting requirements.

Under the Philippine Data Privacy Act of 2012, jilkk processes your personal information on the following legal bases:

jilkk uses the personal data we collect for the following purposes:

• Account operation: Creating, managing, and securing your jilkk player account, including authentication, password resets, and account history maintenance.
• Payment processing: Facilitating deposits to and withdrawals from your jilkk wallet via GCash, PayMaya, bank transfers, and other supported payment methods.
• Identity verification (KYC): Verifying your identity and age to comply with PAGCOR licensing requirements, the Anti-Money Laundering Act (AMLA), and related Philippine financial regulations.
• Game delivery: Transmitting your game session data to integrated game providers to enable gameplay and crediting of winnings to your account.
• Customer support: Responding to your queries, resolving disputes, processing complaints, and maintaining records of support interactions for quality assurance.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, money laundering, multiple account creation, and other prohibited conduct as defined in our Terms & Conditions.
• Responsible gaming: Monitoring account activity patterns to identify potential problem gambling indicators and administering deposit limits, cooling-off periods, and self-exclusion requests.
• Regulatory compliance: Fulfilling jilkk's reporting obligations to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine authorities.
• Marketing communications: Sending promotional offers, bonus notifications, and platform updates via email or SMS, where you have provided explicit opt-in consent. You may withdraw this consent at any time through account settings.
• Platform improvement: Analysing aggregated, anonymized usage data to improve game selection, platform performance, payment flows, and customer support quality.

jilkk does not sell, rent, or commercially trade your personal data to any third party. We share personal information only in the circumstances described below and only to the minimum extent necessary for the stated purpose:

• Payment service providers: GCash, PayMaya, BPI, BDO, Metrobank, and Visa/Mastercard networks receive transaction data necessary to process your deposits and withdrawals. These providers process your data as independent data controllers under their own privacy policies and Philippine BSP regulations.
• KYC and identity verification partners: Licensed third-party KYC providers receive your identification documents and biometric selfie for processing. These partners are bound by data processing agreements and the DPA.
• Game technology providers: JILI, PG Soft, Evolution Gaming, Asia Gaming, Ezugi, and other integrated studios receive the minimum session data necessary to deliver gameplay and transmit results.
• Regulatory authorities: PAGCOR, AMLC, NPC, and other competent Philippine government agencies receive data pursuant to jilkk's legal reporting obligations. jilkk cannot withhold data required by law from these bodies.
• Law enforcement: jilkk will disclose personal data to Philippine law enforcement authorities where required by a valid court order, subpoena, or other legally compelled demand.
• Professional advisors: Legal counsel, auditors, and compliance consultants engaged by jilkk may access personal data on a confidential, need-to-know basis for professional services rendered.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of jilkk's business, player personal data may be transferred to the successor entity, subject to that entity assuming the obligations of this Privacy Policy.

All third-party data processors engaged by jilkk are required to enter into data processing agreements that impose data protection obligations consistent with the DPA and jilkk's standards.

jilkk uses cookies and similar tracking technologies on the platform to ensure proper functionality, enhance user experience, maintain session security, and analyse platform usage patterns. The categories of cookies used are as follows:

• Strictly necessary cookies: Required for the platform to function. These include session authentication tokens, CSRF protection cookies, and load balancing identifiers. These cannot be disabled without preventing access to the platform.
• Functional cookies: Remember your preferences, including language settings, display configurations, and recently played games. These improve your experience but are not strictly required.
• Analytics cookies: Collect anonymized data about how players navigate the platform — which games are most accessed, common support query paths, and page load performance — to help jilkk improve the product.
• Security cookies: Detect unusual access patterns, concurrent session anomalies, and device fingerprint changes that may indicate account compromise or fraudulent access attempts.

You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using jilkk's core gambling services but may affect certain convenience features. jilkk does not use third-party advertising or retargeting cookies.

jilkk retains personal data for as long as necessary to fulfil the purposes described in this Policy, subject to the following retention schedules:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized such that it can no longer be associated with an individual player.

jilkk implements a multi-layered security architecture to protect your personal data against unauthorized access, disclosure, alteration, or destruction:

• Encryption in transit: All data transmitted between your device and jilkk servers uses 256-bit TLS 1.3 encryption. Connections over unencrypted HTTP are automatically redirected to HTTPS.
• Encryption at rest: Sensitive personal data including KYC documents, payment identifiers, and account credentials are encrypted at rest using AES-256 encryption on jilkk's database infrastructure.
• Access controls: Personal data is accessible only to jilkk staff with a legitimate need for the data in the course of their duties. Access is governed by role-based permissions, multi-factor authentication, and comprehensive audit logging.
• Password security: Player account passwords are stored as salted cryptographic hashes using bcrypt. jilkk staff cannot view your password in plaintext and will never ask you to share it.
• PCI DSS compliance: Payment card data processed through jilkk meets PCI DSS standards. jilkk does not store full card numbers on its own systems.
• Penetration testing: jilkk's platform undergoes regular third-party security assessments to identify and remediate vulnerabilities before they can be exploited.
• Incident response: jilkk maintains a documented data breach response procedure. In the event of a breach affecting your personal data, jilkk will notify the NPC within seventy-two (72) hours of becoming aware of the incident, and affected players will be notified without undue delay in accordance with NPC Circular 16-03.

Under the Philippine Data Privacy Act of 2012, as a data subject, you hold the following rights with respect to your personal information held by jilkk. To exercise any of these rights, contact our Data Privacy Officer at the details in Section 14.

jilkk will respond to verified data rights requests within fifteen (15) calendar days of receipt. Complex requests may require up to thirty (30) days, in which case jilkk will notify you of the extension and its reason. jilkk may require identity verification before processing a data rights request to prevent unauthorized access to your information.

If you believe jilkk has violated your data privacy rights, you may lodge a complaint with the National Privacy Commission (NPC) of the Philippines through their official government channels.

jilkk is an online gambling platform strictly restricted to individuals aged 21 years and above, in accordance with PAGCOR regulations governing online casino gambling in the Philippines. jilkk does not knowingly collect personal information from individuals under 21 years of age.

If jilkk becomes aware that personal data has been collected from an individual under the age of 21, the account will be immediately suspended, all associated funds will be withheld pending investigation, and the personal data will be deleted as promptly as permitted by applicable legal obligations. Parents or guardians who believe a minor has registered on jilkk should contact our support team immediately.

jilkk primarily processes player personal data within the Philippines. However, certain service providers — particularly game technology providers such as Evolution Gaming, JILI, PG Soft, and Ezugi — may process game session data on servers located outside the Philippines.

Where personal data is transferred outside the Philippines, jilkk ensures that such transfers comply with Section 21 of the Philippine Data Privacy Act by implementing appropriate safeguards, including:

• Contractual data processing agreements incorporating NPC-approved standard data protection clauses;
• Transfer only to jurisdictions that the NPC has recognised as providing an adequate level of data protection; or
• Limiting the data transferred to the minimum necessary for the specific processing purpose (e.g., anonymized session identifiers rather than full player profiles).

Players who wish to obtain details about the specific safeguards applicable to cross-border transfers affecting their data may contact the jilkk Data Privacy Officer.

jilkk reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, NPC issuances, or PAGCOR regulatory requirements. The revised Policy will be published on this page with an updated "Last Updated" date.

Where amendments are material — meaning they significantly affect how we collect, use, or share your personal data — jilkk will notify registered players via the email address on file at least fifteen (15) days before the changes take effect, and will request renewed consent where the legal basis for processing changes.

Your continued use of jilkk after the effective date of any amendment constitutes acknowledgement of the revised Policy. If you do not agree with the amended Policy, you must stop using the platform and request account closure.

For all data privacy-related requests, inquiries, or complaints — including data rights requests under the DPA — please contact jilkk's Data Privacy Officer through the following channels:

• Platform: jilkk Casino — jilkk.cam
• DPO Email: [email protected] (Subject: "Data Privacy Request") — plain text only, not a clickable link
• Live Chat: Available 24/7 via the support widget on jilkk.cam
• Support Page: jilkk.cam/support
• Response Commitment: Data rights requests acknowledged within 3 business days; resolved within 15 calendar days.

For complaints that cannot be resolved directly with jilkk, you may contact the National Privacy Commission (NPC) of the Philippines through official NPC channels. jilkk cooperates fully with all NPC investigations and regulatory inquiries.